
Souad Saied
Senior Vice President, Client Experience at Jack Morton Worldwide
Souad believes that humanity should be at the heart of every interaction, whether it be brand and customer, business and employee, or client and agency. As a strategic consultant to executives at world-leading brands, Souad combines integrated marketing expertise with deep experiential knowledge.
Her partnership-driven approach and sophisticated problem-solving style has earned her trusted advisor status with global clients including Amazon, Fujifilm, Meta, and Mastercard. Having worked across Asia Pacific and now based in the US, she orchestrates brand experiences that create meaningful brand moments and deliver measurable business impact.
British-born but influenced by her time in Australia and Singapore, she brings a uniquely global perspective to every client partnership.
Career & Background
What inspired you to do what you are doing now?
I was drawn to marketing because it felt like the perfect intersection of creativity, strategy, and problem-solving. I’ve always loved writing, analysing trends, and understanding what makes people tick, and I knew I wanted a career that would challenge both my creative and analytical sides.
I love taking a complex challenge, distilling it down, and finding a way to connect with people in a way that feels intuitive and real. There is nothing more rewarding than creating something that resonates—whether it sparks excitement, nostalgia, or a sense of belonging.
Service is at the heart of everything I do. I love people, and I love helping them solve problems, whether it is guiding clients through complex challenges or empowering my team to do their best work. Being a great client partner means being strategic, creative, and analytical, but above all, it means being deeply invested in the success of others. I thrive on building relationships, anticipating needs, and acting as a trusted advisor to my clients.
I have always wanted a global career because people, cultures, and experiences inspire me. Having worked across different markets, I thrive on finding the universal truths that connect us while respecting the nuances that make each audience unique. Today, I get to bring all of that together, creating experiences that resonate, connecting brands with people in meaningful ways, and shaping moments that matter.
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Could you tell us a bit about your professional background?
My career has been a major focus for as long as I can remember. Entrepreneurial by nature, I couldn’t wait to start working and earning. At 12 years old, I was stuffing envelopes in a law firm mailroom, and by university, I’d worked across administration, retail, hospitality, and even run small business projects.
After landing my dream graduate role at JWT London, I faced an unexpected choice: take the “perfect” job in a city that made me miserable or stay somewhere I loved and figure it out. Against all logic, I chose the latter. And so began my career in marketing, designing community flyers and pulling together promotional campaigns at a tiny (now long-defunct) agency in Sydney. Not exactly the glamorous start I had imagined, but I knew where I wanted to go, and I was willing to take the backstreets to get there. Over the next 5.5 years, I worked my way up to Account Director, mastering the craft in a fast-paced, competitive environment.
From there, I moved to a global experiential agency, sharpening my skills in business development, pitching, and client growth. Singapore followed, expanding my market experience with some of the world’s biggest brands. Most recently, I led one of Australia’s top independent and network agencies as Managing Director, driving creativity, business growth, and award-winning work.
Now, I’ve taken my biggest leap yet – moving to the US to rejoin my previous agency as SVP, Client Services. My passion has always been in shaping impactful brand experiences, solving complex challenges, and building thriving teams.
Over the past 15 years, I’ve built my career by embracing challenges, taking risks, and saying yes to opportunities that would stretch me. At this stage, I’m focused on scaling global client partnerships, driving business results, and creating opportunities for underrepresented talent. The path hasn’t been linear, but I wouldn’t have it any other way!
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Your favourite food for thought
Books
My book recommendations always depend on the individual and their circumstances, but I believe that any major crossroads – career, love, or otherwise – should start with greater self-awareness. Here are some of my favorite books for cultivating it:
1. Man’s Search for Meaning by Viktor Frankl – A must-read for understanding the human experience and the power of meaning and purpose in life.
2. The Power of Habit by Charles Duhigg – A deeper, more comprehensive take on Atomic Habits, offering insight into the forces shaping our daily behaviors.
3. The Antidote: Happiness for People Who Can’t Stand Positive Thinking by Oliver Burkeman – Challenges the conventional pursuit of happiness and helps unpack what it truly means.
Podcasts / Thought Leaders
– Podcast: Steven Bartlett – Diary of a CEO. A terrific selection of guests and stories.
– Newsletter: James Clear – 321 newsletter. Bite-sized wisdom.
– Thought Leader: Oprah (cliché but for good reason! Icon.)
What drives and inspires you
What are your core values?
Compassion, Gratitude, Optimalism
Who is your biggest inspiration and why?
I am inspired by people who have overcome adversity to achieve incredible things while staying true to themselves. I am especially drawn to those who have taken non-linear paths, embracing different versions of themselves and life along the way. I seek out these stories in memoirs and podcasts, but I do not have to look far for inspiration.
My mother, a disabled Polish immigrant, went from being pregnant and homeless to building a career as a self-employed solicitor, fighting for those discriminated against due to gender, race, or disability. She did this while raising two young children and navigating her own battles for equal opportunity. She is, without question, my greatest inspiration.
You as a Mentor
Why have you decided to become a mentor?
Mentorship has shaped my growth in profound ways, both as a mentor and a mentee. Having the right guidance early on helped me navigate challenges, make better decisions, and grow with intention. I believe future leaders benefit most when they start investing in self-awareness and emotional maturity sooner rather than later. The earlier we understand ourselves, the more confidently we can take risks, learn from setbacks, and build lives that truly fulfill us. I am committed to supporting the next generation, especially those from underrepresented backgrounds, because diverse perspectives drive progress, and everyone should have the opportunity to reach their full potential.
What are the top skills or qualities you bring to mentoring?
Direct, Empathic, Generous with time, Looking for potential, Optimistic

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